Customer Viewpoint Ratings and Reviews
close Customer Viewpoint Ratings and ReviewsWho leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Hyundai personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
%3No Profanity or inappropriate defamatory remarks
%3Fraud
%3No Personal Identifying information (e.g., customer phone number or email)
%3No Competitor references (e.g., another brand or dealership)
%3Dangerous behavior (e.g. threatening to harm employees or others)
%3Lack of adequate text (e.g., symbols, emoji%9s and random letters)
Reviews on the product and not the customer%9s Sales or Service experience
Services
At Hyundai, we endeavour to provide the Right Care for our customer’s cars. We provide customer-oriented services, staying committed to the ‘Hyundai Customer Promise’. Our aim is to give each customer a valuable service that adds to their extraordinary automotive experience.
Check our online channels and social media pages for updates on existing and upcoming
service offers. To ensure customer satisfaction, we are committed to:
● Follow up on customer requests
● Maintain a friendly, safe, and hygienic environment
● Cater to all your queries timely
Give your car the care it deserves!!